Front Desk Administrator

Elevated Acupuncture and Seattle Healing Acupuncture (one business, two locations) is a East-Asian Medicine Practice in the Eastlake and Wallingford neighborhoods of Seattle, offering acupuncture and massage therapy. We are in search of front desk support for our growing clinic.

At our practice, we're driven by the conviction that everyone deserves sincere healthcare tailored to their needs. At EA, our patients always come first; we greet them with warmth, listen attentively, and offer comforting support. Our mission is to cultivate a team that embodies these values and actively contributes to our community. We offer both insurance and cash based sessions, as well as massage.

We are seeking someone who pays close attention to detail, collaborates well within a team, and thrives in a dynamic and engaging atmosphere. As the first point of contact with patients, it’s imperative that our front desk team member provides warm and welcoming care and feels confident in their ability to multitask. Presence and precision while completing projects over the course of the day is vital- as is friendliness! As there are moments of “down time” between tasks, this position would be a great fit for a student.

We are a small business where people that come here really want to be here; our job is to support that flow and help heal people. If this works out, we need someone who supports this mission.

Schedule, Needs, and Pay

$21.50/hr or commensurate to experience.

This is a Part -Time position with flexibility for more hours. Minimum 3 shifts per week and must commit to at least one Saturday a month. Hours can be flexible–great for students or multitaskers in life.

Hours Needed:

Elevated hours:

Tues/Thur 1p-6p (Wednesdays 1p-6p may become available this summer)

Sat 10a-3p (Sundays and/or Fridays 10a-3p may become available by late July)

Seattle Healing hours:

Tuesdays 9a-2p

Wed/Thurs 10a-6p

Fri 9a-3:30p

Job duties include, but are not limited to:

Helping to keep office clean and organized

Answering the phone and texts

Scheduling patients

Flipping rooms between patients (disinfecting surfaces, new linens on table, washing cups)

Checking schedule for errors/issues

Taking payments

Contacting patients to get them on schedule

Managing voicemails and office email account

Collecting outstanding balances

Checking and accepting insurance claims

Calling insurances for eligibility checks

Calling insurances to correct claims, etc

Creating retention reports

Keeping “balance due” up to date (running report, sending invoices, calling ins/resubmissions)

Creating newsletters in Mailchimp

Creating Flyers, etc in Canva

We look forward to hearing from you!

Job Type: Part-time

Pay: $21.50 per hour

Benefits:

• Flexible schedule

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Seattle, WA 98102 (Preferred)

Work Location: In person