Front Desk Administrator (Growth Opportunity into Operations / Management)

Front Desk Administrator (Growth Opportunity into Operations / Management)

About WestCoast Training Center

WestCoast Training Center is one of the top acrobatic gymnastics facilities in the United States, serving athletes from beginner through international levels. We are committed to high-quality coaching, a positive environment, and exceptional customer experience for our families.

Position Overview

We are hiring a Front Desk Administrator who will play a key role in the daily operations of our facility.

This is not a passive front desk role. We are looking for someone who is reliable, organized, and takes ownership of their responsibilities. For the right person, there is a clear opportunity to grow into a larger operations or management role over time.

Schedule (In-Person Required)

• Monday, Tuesday, Thursday: 3:30pm–7:30pm
• Wednesday: 2:30pm–7:30pm
• Saturdays:
• 1st & 3rd: 8:30am–1:00pm
• 2nd, 4th & 5th: 8:30am–11:30am

Total Weekly Hours: ~20–21.5 hours

Reliability & Attendance Expectations

This role requires consistent, dependable attendance during all scheduled shifts.

Because this position supports daily operations and customer experience, it is not a flexible or frequently changing schedule. We are looking for someone who plans to be present, reliable, and committed to their scheduled hours.

Key ResponsibilitiesOpening, Closing & Facility Readiness

• Open the facility and ensure it is fully ready for daily operations
• Tidy and maintain key areas of the gym, including:
• Front desk and lobby
• Windows (cleaned regularly as needed)
• Tiny Tumblers room
• Bathrooms (light upkeep as needed between professional cleanings)
• Ensure the facility presents a clean, professional, and welcoming environment each day
• Occasionally close the facility when team staff are not present
• Take responsibility for daily operations when leadership is off-site (e.g., at competitions)

Front Desk & Customer Experience

• Greet families with a friendly, professional, and welcoming attitude
• Deliver exceptional customer service in all interactions
• Act as a knowledgeable point of contact for parents and athletes
• Answer phone calls and emails promptly, clearly, and professionally
• Assist with registrations, payments, and scheduling using iClassPro (training provided)

Sales & Enrollment Support

• Help guide prospective families through class options
• Answer questions and confidently recommend appropriate programs
• Assist with enrollment and event registrations
• Support efforts to keep classes full and families engaged

Administrative & Organizational Support

• Write and respond to emails in a professional and timely manner
• Stay organized with daily, weekly, and monthly responsibilities
• Work closely with the Program Director to help manage and stay on top of the gym calendar
• Assist with scheduling, event coordination, and internal organization
• Use (or learn to use) Canva for basic design needs such as flyers and announcements

Operations Support

• Help ensure the gym runs smoothly and stays on schedule
• Communicate effectively with staff, coaches, and families
• Identify issues and take initiative to solve problems

Coaching Support (Required)

• Learn to teach basic gymnastics classes
• Be available to substitute coach when needed due to staff absences or emergencies
• Support the coaching team when necessary

(Training will be provided, but willingness to learn and step into this role is required.)

Growth Opportunity (For the Right Candidate)

This role has the potential to grow into a leadership position involving:

• Staff coordination and scheduling
• Parent communication and issue resolution
• Systems and process improvement
• Assisting with hiring, training, and team development

Growth is based on performance, reliability, and ability to take ownership.

What We’re Looking For

• Excellent customer service skills (friendly, professional, and personable)
• Strong organization and attention to detail
• Reliable and consistent with attendance
• Strong written communication (professional email writing is required)
• Comfortable using computers and learning new systems (iClassPro training provided)
• Ability to multitask and stay organized in a fast-paced environment
• Willingness to take initiative and handle responsibility

Bonus (not required):

• Experience in gymnastics, sports, or working with children
• Coaching experience
• Leadership or management experience

Compensation & Growth

• Starting hourly rate: $21–22/hr (training period)
• Growth to: $23–25/hr based on performance and independence
• Additional growth opportunities available with expanded responsibilities

Perks & Benefits

• Discounted recreational classes for employees’ children
• Opportunity to coach and earn additional income (beyond required subbing)
• Supportive team environment
• Opportunity for long-term growth within the organization

Why This Role is Different

This is not just a front desk position.
You will play a key role in how the gym operates day-to-day and have the opportunity to grow into a larger leadership role within the organization.

To Apply

Please submit your resume and a short note about why you’d be a strong fit for this role.

Job Type: Part-time

Pay: $21.00 - $25.00 per hour

Benefits:

• Employee discount

Experience:

• Front Desk and/or General Manager: 1 year (Required)

Location:

• Livermore, CA 94551 (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person