Front Desk Agent

About us

Freedom Drive Hospitality LLC is a small business in Springfield, IL. We are professional, innovative and customer-centric.

We are looking for a Front Desk Agent to join our team. The successful candidate will be responsible for greeting guests, providing information about the hotel and its services, and responding to any inquiries or requests. The Front Desk Agent must be able to handle a variety of tasks simultaneously, possess excellent customer service skills, and have a professional manner. This position requires someone who is organized, detail-oriented, and able to work in a fast-paced environment.

Responsibilities:

• Greet and welcome guests in a friendly manner.
• Answer inquiries and provide information about the hotel services and amenities.
• Provide directions to guests.
• Maintain a clean and organized front desk area.
• Handle check-in and check-out procedures.
• Process payments and reservations.
• Ensure accuracy of guest accounts.
• Assist with any customer complaints or requests.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Flexible schedule

Work Location: In person