Front Desk Agent

Position Overview
InterContinental Dubai Festival City is looking for a confident and service-driven Front Desk Agent to join its world-class hospitality team. The role focuses on creating exceptional guest experiences from check-in to check-out while representing the InterContinental brand with professionalism and warmth. Located within one of Dubai s premier luxury hotel clusters, this position is ideal for individuals passionate about guest service, problem-solving, and working in a vibrant, international environment.

Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Front Office / Guest Relations
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Welcome and check in guests efficiently, providing a friendly and memorable arrival experience
* Manage guest bookings, room allocations, and billing transactions accurately using the Opera system
* Promote hotel services, upgrades, and loyalty programs such as IHG One Rewards
* Handle guest inquiries, complaints, and special requests professionally to ensure satisfaction
* Maintain a strong understanding of hotel facilities, services, and local attractions to provide accurate recommendations
* Process cash, credit, and billing transactions in compliance with hotel policies
* Communicate effectively with housekeeping, concierge, and reservations teams for seamless operations
* Monitor guest feedback, act on preferences, and ensure guest expectations are exceeded
* Maintain personal grooming and appearance standards as a brand ambassador for InterContinental Hotels and Resorts

Ideal Profile

* Minimum of two years of experience in a front desk or guest service role within a 5-star hotel
* Proficient in Opera or similar property management systems
* Strong communication and customer service skills in English; additional languages such as Arabic, French, or Russian are an advantage
* Excellent organizational and multitasking abilities with a proactive attitude
* Flexible to work shifts, weekends, and public holidays
* Professional demeanor with a passion for hospitality and teamwork

Skills Set

* Front desk operations and guest relations
* Customer service and communication
* Reservation and payment handling
* Upselling and brand promotion
* Problem-solving and conflict resolution

Why Join Us

* Work in one of Dubai s most prestigious luxury hospitality destinations with four iconic IHG properties
* Enjoy a dynamic workplace culture that values inclusivity, teamwork, and professional growth
* Receive competitive salary, benefits, and global discounts across IHG Hotels and Resorts
* Access industry-leading training and development opportunities designed to enhance your career in hospitality