Front Desk Agent

We are looking for a Part-time/Full time employee to add to our team. We are looking for someone who can work at least 4 shifts a week 2 mornings (7am-3pm) and 2 evenings (3pm-11pm) shift. We would like someone who is open to all days, including holidays and weekends.

Knowledge of computers and phone etiquette preferred. No previous hotel knowledge is required.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Replenishes and stocks the breakfast area during breakfast hours as needed.
• Performs other duties as assigned.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Work Location: In person