Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team to work some audit shifts 11p-7a and some 3p-11p shifts. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently. If you are passionate about guest relations and have a knack for hospitality, we would love to hear from you.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a smooth check-in process.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Manage reservations and maintain accurate records using hotel management software.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Operate phone systems to assist guests with calls and messages.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining a high standard of service.

Requirements

• Previous experience in customer service or hospitality is preferred but not required.
• Strong skills in guest relations and guest services.
• Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
• Familiarity with hotel management systems is advantageous.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong organizational skills with attention to detail in managing front desk operations.

Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!

Pay: $11.00 - $12.00 per hour

Work Location: In person