Front Desk Agent

We are looking for a Hotel Front Desk Agent to serve our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. This position is for our afternoon shift, generally between 3-11pm and two relief night audit shifts per week. You will be trained fully on PM shift before being trained on night audit.

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Work Location: In person