Front Desk Agent

Job Overview
Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this dynamic role, you’ll be the first point of contact, providing exceptional guest services and ensuring smooth operations at the front desk. Your friendly demeanor, multitasking skills, and attention to detail will set the tone for a welcoming environment that keeps guests coming back. Whether managing reservations, handling guest inquiries, or coordinating with other departments, you’ll play a vital role in delivering top-tier hospitality.

Duties

• Welcome guests warmly and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems to answer inquiries, make reservations, and provide information
• Handle guest requests promptly, ensuring their needs are met with professionalism and care
• Maintain accurate records of guest information, reservations, and billing details
• Conduct night audits to reconcile daily transactions and ensure financial accuracy
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences
• Collaborate with housekeeping and maintenance teams to address guest concerns and ensure room readiness

Requirements

• Proven experience in hotel management or front desk operations within a hospitality environment
• Strong customer service skills with a friendly, approachable attitude
• Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively
• Knowledge of hotel management systems and multi-line phone systems is preferred
• Excellent phone etiquette and communication skills to handle guest interactions professionally
• Ability to work flexible hours, including nights, weekends, and holidays as needed
• Previous experience with night audits or guest relations roles is a plus

Embark on a rewarding career where your hospitality expertise makes a difference! We value energetic professionals who thrive in fast-paced environments and are passionate about delivering outstanding guest experiences. Join us to be part of a team dedicated to excellence in hospitality management!

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person