Front Desk Agent

The Roundhouse is looking for a committed, mature and professional individual to join our staff as a Front Desk Agent. The ability to work five days per week (40 hours), including weekends, is a must. Shifts available are Monday through Thursday 3pm to 11pm and Saturday from 3pm to 11pm. Experience in a front desk position and the hospitality industry is preferred.

Essential functions for this position include, but are not limited to:

• Answer the phone and operate the telephone switchboard
• Greet and welcome all guests in a professional and hospitable manner
• Interact with guests in a respectful, cheerful, and polite manner to effectively service their needs
• Establish working knowledge of all rates, packages, and booking restrictions
• Issue room keys and help guest get luggage to their rooms
• Review accounts and charges with guests during the check out process
• Make and confirm reservations over the phone and those submitted online
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
• Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained
• Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items
• Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation
• Ability to stand for 8 hrs length of time
• Ability to lift 30 lbs.
• Ability to bend frequently during a shift
• Ability to read, write, understand and speak English
• Intermediate or above computer skills

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person