Receptionist (Female Arabic Speaker)

Hotel receptionist job description and duties

• Greet, welcome, and check in new guests
• Inform guests of policies during the check-in process
• Answer calls and direct calls to appropriate parties
• Relay information to guests, such as hotel rates, services, hours
• Make reservations, confirm reservations, and cancel reservations if needed
• Ensure guests are in appropriate rooms
• Answer all guest questions
• Field guest requests and relay to appropriate parties
• Verify guests’ payment methods
• Deliver room keys, give guests directions to their rooms
• Maintain records of guest room bookings
• compute guests’ bills and post charges
• Accommodate guests with extra pillows, cots, toiletries
• Send messages to guests
• Pick up mail, packages, and documents for guests
• Field guest requests both in-person and by phone
• Tell guests about local services, attractions, and dining options
• Meet with housekeeping staff regularly
• Create incident reports, daily activity logs, or other documents requested by management
• Book and schedule conference rooms
• Help with administrative and clerical tasks as needed
• Maintain a positive attitude at all times
• Help guests access the internet and WIFI
• Go over all guest payments and charges during check-in and check-out as needed
• Process credit cards and accept cash
• Tell housekeeping when clients vacate rooms
• Monitor guest’s visitors to the hotel
• Enforce hotel rules and regulations
• Alert management of any wrongdoing or guest misconduct
• Report emergencies to the authorities
• Keep an orderly front desk and reception area
• Have you graduated from high school or have their GED
• Possess strong customer relations experience
• Have you worked in the hospitality industry before or worked with guests in some capacity
• Be proficient in Microsoft Office, Excel
• Understand the booking and payment systems most hotels use, or be willing to learn
• Possess strong mathematics skills
• Possess administrative skills
• Possess above-average writing and verbal skills
• Be fluent in English and possibly Arabic

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Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month