Front Desk Agent

• Manage online and phone reservations
• Perform all check-in and check-out tasks
• Uses proper telephone etiquette.
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information
• Provide information about our hotel, available rooms, rates and amenities
• Knows room locations, types of rooms available, and room rates.
• Respond to clients’ complaints in a timely and professional manner
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Maintaining work area and surrounding areas clean at all times.
• Other job functions according to shift

Job Types: Full-time, Part-time, Contract

Work Location: In person