Front Desk Agent

Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to inquiries, providing excellent customer service
- Assist guests with reservations, room changes, and other requests
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements:
- Previous experience in hospitality management or a similar role preferred
- Proficiency in using phone systems and handling multiple phone lines
- Excellent phone etiquette and communication skills
- Strong knowledge of front desk operations and hotel procedures
- Bilingual skills (English/Spanish) are a plus
- Ability to provide exceptional guest services and resolve issues effectively
- Familiarity with night audit procedures is desirable
- Multilingual skills are an advantage

At our hotel, we value our employees and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to interact with guests from diverse backgrounds while providing exceptional service. We also provide opportunities for career growth within the hospitality industry.

If you are a motivated individual with a passion for hospitality and excellent customer service skills, we encourage you to apply for this position.

Please submit your resume along with a cover letter highlighting your relevant experience to [email protected]

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Work Location: In person