Front Desk Agent

Pay: $15.00 - $17.00 per hour

Job description:

The Springhill Suites by Marriott in Fort Worth is seeking Guest Service Representatives to start immediately. The selected candidate will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they depart.

The position available is for someone willing:

• To work both the evening shift 3 pm to 11 pm and the morning shift 7 am - 3pm.
• Willing to work weekends.
• Willing to drive the shuttle van.

The customer service oriented staff will:

• Check guests into and out of the hotel
• Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary.
• Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned.
• Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.
• Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
• Ensure that the back office, front desk, lobby and other common areas are clean and well organized.
• Ability to communicate with public, hotel staff and management in a professional manner.
• Initiate, monitor and accurately complete shift checklists for proper completion of tasks.
• Provide effective communication to all departments.
• Effectively coordinate relocation of guests when necessary.
• Maintain a high level of professional appearance and demeanor
• Perform other tasks as needed

Job Requirements:

• Strong customer service skills.
• Follow/enforce company policies and procedures.
• Resolve problems in professional manner.
• Valid Drivers License for guest shuttle

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Work Location: In person