Front Desk Agent

Phoenix Marriott Tempe at The Buttes – Set against an inspiring backdrop of a majestic hillside butte with breathtaking panoramic views of blue skies and desert sunsets, the resort attracts attendees with its cascading waterfalls, sparkling pools, first class dining, and exceptional meeting facilities. Find yourself nestled away in a desert paradise while only being 3 miles away from Phoenix Sky Harbor International Airport, minutes away from ASU in Tempe, shopping in Scottsdale, and entertainment venues downtown. Why settle for either business or pleasure when you can have both. Find the easy of planning your next meeting or event with over 40,000 sf. of flexible inside function space and over 15,000 sf. of outdoor banquet space. Our attentive, professional staff will assist you with every detail to ensure a seamless event from start to finish. We invite you to experience our high-quality services and amenities that create a perfect environment to combine work and relaxation.

BASIC PURPOSE : Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS :

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures

NON-ESSENTIAL FUNCTIONS :

• Inventory guest room keys according to policy and request re-keying as necessary.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills :

Education: High School education or equivalent experience.

Experience: Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

Skills and Abilities:

Requires a working knowledge of the Front Desk aspect of Marriott’s/Columbia Sussex’s services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Requires knowledge of and ability to operate computer equipment and the reservations system.

Ability to read and speak English. Second language is preferred.

No. of employees supervised: None.

Travel required: None.

Hours Required: 8 hour shift; Scheduled days and times may vary based on need.

Job Type: Part-time

Pay: From $16.75 per hour

Ability to Relocate:

• Tempe, AZ 85282: Relocate before starting work (Required)

Work Location: In person