Front Desk Agent

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests, whether over the phone, during check-in, throughout their stay, and at checkout; while maximizing room revenue and occupancy.

Duties

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
• Handle reservations, modifications, and cancellations with attention to detail.
• Provide information about hotel amenities, services, and local attractions to enhance guest relations.
• Respond promptly to guest inquiries and resolve any issues or concerns in a professional manner.
• Maintain the front desk area, ensuring it is organized and presentable at all times.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Utilize phone etiquette to handle incoming calls effectively, directing them to appropriate departments when necessary.
• Collaborate with other hotel departments to ensure seamless service delivery for guests.
• End of Day Process

Requirements

• Previous experience in a front desk or customer service role within the hospitality industry is preferred.
• Strong communication skills with an emphasis on phone etiquette and guest relations.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Knowledge of hospitality management principles is advantageous.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A positive attitude and a passion for providing exceptional customer service in a resort or hotel setting.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed
• Overnight Shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Southgate, MI 48195 (Required)

Ability to Relocate:

• Southgate, MI 48195: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person