Front Desk Agent

Job Description

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Red Roof Inns’ guests is in accordance with Red Roof Inns’ standards and Hassle Free Guarantee, while working with members of the hotel team, as well as safety and security of the hotel.

Position Responsibilities

• Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
• Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
• Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
• Perform daily cash count; prepare bank deposit and review of audit packages
• Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms
• Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
• Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions
• Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval
• Assist in coordinating special events (i.e. holiday gatherings, bus tours, on site, etc)
• Other duties as assigned

Must have proper transportation

No accommodation is provided on property site nor discounts at the property it self. Can be discussed if selected in interview furthermore for clarification.

Preferred worked in Hotel industry or Service industry.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Experience:

• Customer service: 3 years (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)
• Overnight Shift (Preferred)

Ability to Commute:

• Kalamazoo, MI 49001 (Required)

Work Location: In person