Front Desk Agent

SUMMARY

To create 100% guest satisfaction by providing efficient and effective front desk service.

ESSENTIAL DUTIES AND RESPONSIILITIES include the following. Other duties may be assigned.

· Creates 100% guest satisfaction by providing fast and friendly genuine Hospitality and by exceeding guest expectations.

· Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

· Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

· Provides guest with assistance at the front desk during the check-in and check-out process and throughout their stay.

· Greet guest and processes hotel registration.

· Receive and handle multiple packages on a daily basis.

· Keeps current on hotel accommodations, services and area attractions.

· Responds to customer inquiries for information.

· Arranges for services requested by the guest by working with other departments as appropriate.

· Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.

· Makes reservations in accordance with hotel’s yield management practices.

· Processes customer credit at check-in in accordance with hotel policy.

· Identifies and records special billing instructions and notified accounting.

· Assist guest with luggage.

· Follows hotel policy on cash banks.

SUPERVISOR RESPONSIBILITIES

There are no supervisory responsibilities within this position

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ensure that work is accurate, thorough and to the highest standards.

Work well in a team environment and motivate teams to sustain exceptional levels of performance.

Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.

Skilled in utilization of point of sale systems and/or other back of the house systems.

Know the available products and services and suggest alternatives.

Understand the reservations process including the role of the Reservation

Center, distribution channels and reservations flow.

EDUCATION

High School or Equivalent

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Walking, standing for 8 hour shifts, continuously reaching, bending, lifting, carrying, stooping and wiping required throughout the entire shift; May lift and carry up to 50 pounds; May handle guest luggage to store while guest is out; receive guest packages to log and store, packages could be in excess of 25 pounds. Continuous use of keyboard and telephone required throughout the entire shift.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Job Type: Full-time

Pay: $14.00 per hour

Work Location: In person