Front Desk Agent

Front Desk Associate / Guest Services Representative – Hotel Hospitality

LOCATION: The Nest at Palo Alto | 3901 El Camino Real, Palo Alto, CA 94306

SCHEDULE:

• Full-Time and Part-Time Opportunities Available
• Morning Shift: 7:00 AM - 3:00 PM | Evening Shift: 3:00 PM – 11:00 PM
• Weekends & Holidays May be Required

PAY: Starting $20 per hour

BENEFITS: Employee hotel discounts, paid sick leave, career development opportunities, training programs, 401(k) plan, and more | Full-time benefits include affordable health insurance and paid vacation.

SUMMARY: Seeking an energetic, guest-focused, and professional Front Desk Agent to join our hospitality team. As the first and last point of contact for hotel guests, this role plays a critical part in creating exceptional guest experiences and ensuring smooth front office operations. This position is ideal for candidates who thrive in a fast-paced hospitality environment, enjoy helping people, and are passionate about customer service, guest relations, and hotel operations. The ideal candidate is proactive, detail-oriented, and able to remain calm and professional while multitasking and resolving guest concerns.

YOUR DAY-TO-DAY:

• Deliver exceptional guest service with professionalism, hospitality, and enthusiasm.
• Welcome guests, complete hotel check-in and check-out procedures, and assist with reservations.
• Respond promptly and professionally to guest requests, concerns, and service recovery situations.
• Maximize daily room revenue opportunities and assist with room sales and availability management.
• Coordinate guest arrivals, departures, special requests, and room assignments.
• Maintain accurate guest information, room status updates, and amenity tracking within hotel systems.
• Review daily front office logs, guest feedback, and operational updates to ensure continuity between shifts.
• Utilize the Lightspeed Property Management System (PMS) and other hotel systems to support front office operations.
• Collaborate with housekeeping, maintenance, and hotel leadership to ensure a seamless guest experience.
• Maintain a clean, organized, and welcoming front desk and lobby environment.
• Support additional hotel operations and administrative responsibilities as assigned.

WHAT IT TAKES TO SUCCEED:

• Previous hotel front desk, hospitality, guest services, or customer service experience preferred.
• Strong communication, multitasking, problem-solving, and interpersonal skills.
• Positive, professional, and proactive attitude with a strong guest-service mindset.
• Ability to work efficiently and remain organized in a fast-paced, team-oriented hospitality environment.
• Comfortable handling guest concerns, service recovery situations, and operational challenges professionally.
• Basic computer proficiency and experience with hotel reservation or property management systems preferred. Experience with Lightspeed PMS is a plus.
• Dependable attendance and punctuality, available flexibly including evenings, weekends, and holidays.
• High school diploma or equivalent required; college coursework or hospitality education is a plus.
• Fluent in English, including speaking, reading, and writing.
• ESSENTIAL PHYSICAL REQUIREMENTS: Ability to stand and walk for extended periods throughout the shift; Ability to occasionally lift, carry, push, or move supplies, luggage, or equipment weighing up to 25 pounds, with or without reasonable accommodation.

ABOUT SHASHI HOSPITALITY GROUP: Shashi Group is a hotel management company with a growing portfolio of branded and boutique properties throughout the San Francisco Bay Area and plans for continued geographic expansion. Strategically positioned within the heart of Silicon Valley, our properties are designed to deliver distinctive hospitality experiences that reflect the energy, innovation, and culture of the communities we serve. At Shashi Group, we are deeply culture-focused and believe our people are the foundation of our success. We are committed to creating an environment where team members are empowered to grow professionally, continue learning, and achieve meaningful career goals. Our philosophy is simple: when you succeed, we thrive. We are built for next-generation travelers who value open spaces, open thinking, and authentic self-expression. Our guests are tech-savvy, confidently social, and drawn to thoughtful design, modern amenities, and vibrant experiences. We understand the evolving expectations of today’s traveler and strive to create welcoming environments that combine innovation, comfort, and community. If you are passionate about hospitality, appreciate forward-thinking environments, and want to be part of a team that values growth, collaboration, and service excellence, we invite you to explore a career with Shashi Group.

EQUAL OPPORTUNITY EMPLOYER:Shashi Hospitality Group is committed to fostering an inclusive and respectful workplace. We are an equal opportunity employer and make all employment decisions based on legitimate business needs, essential job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy, childbirth, breastfeeding or related medical conditions, age, medical condition, genetic information or characteristics, physical or mental disability, reproductive health decision-making, military or veteran status, protected leave status, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, practices, or observances, in accordance with applicable law.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person