Front Desk Agent

*GENERAL RESPONSIBILITIES: *

* Report to work on time with proper uniform, including name tag. Personal appearance must comply with the standard of the hotel

* Be informed about daily operations

* Must be able to lift 50lbs or more on occasion

* Must be able to bend, stoop, carry and climb on daily basis.

* Check with your immediate supervisor for additional information

* Have knowledge about sales strategy, packages, promotions, discounts, groups and know how to handle these and how they relate to other departments

* Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.

* Develop knowledge about frequent guests and their special requests and needs

* Be familiar with cultural differences in order to meet all different customer needs

* Be able to work according to budget; keep constant eye on staffing level and control costs

* Be knowledgeable about etiquette and protocols

* Be familiar with all emergency plans and be able to act upon them

* Use your PMS password with discretion; always log off terminal when not working

* Have a good knowledge about the city and local attractions

* Report any unusual occurrences immediately to the Assistant General Manager

* Other duties as assigned

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person