Front Desk Agent

Front Desk Agent -

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

Qualifications:
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and problem-solving abilities
- Proficient in using phone systems and computer software
- Previous experience in a similar role is preferred, but not required
- High school diploma or equivalent

Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in providing exceptional guest service, ensuring their stay is comfortable and enjoyable. If you have excellent communication skills, a friendly demeanor, and enjoy working in a fast-paced environment, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Indianapolis, IN 46241 (Required)

Ability to Relocate:

• Indianapolis, IN 46241: Relocate before starting work (Preferred)

Work Location: In person