Front Desk Agent

Job description

Job requirements:

• Be Part of a great Front Desk Team who are fun and loving people
• Responsible for providing quality guest services that include reservations and check-out, wakeup call service, supply guests with directions and information regarding property and local areas of interest.
• Assists guests in a friendly, professional and timely manner to ensure guest satisfaction.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on the appropriate (AM, PM, Overnight) checklist by the end of the shift.
• Handle cash and credit card transactions accurately and confidently.
• Maintain complete knowledge at all times of a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily In-house count and expected arrivals/departures.
• Field guest complaints while maintaining a friendly and warm demeanor at all times. Listen and extend assistance in order to resolve problems & complaints. Take ownership of guests' challenges and follow through to ensure guest satisfaction.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Other duties as assigned

Qualifications:

• Prior hospitality experience is preferred but not required.
• Basic computer skills required for example word and excel.
• Training will be provided to get acclimated to the hotel reservation system and processes.
• Good customer-service and communication skills are essential.
• Knowledge of Choice Advantage is a PLUS

Benefits:

• Flexible schedule
• Employee hotel room rate Discounts
• Holiday Pay and Quarterly bonus on reaching sales goals.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person