Front Desk Agent

Job Overview
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet and check in guests upon arrival, ensuring a smooth and pleasant experience.
• Handle guest inquiries and requests promptly and professionally, providing information about hotel services and local attractions.
• Manage reservations through phone systems and hotel management software, including modifications and cancellations.
• Conduct night audits as required, ensuring accurate financial reporting and balancing of accounts.
• Maintain the front desk area in a clean and organized manner.
• Assist with guest check-outs, processing payments, and addressing any concerns or issues that may arise during their stay.
• Collaborate with other hotel departments to ensure guest satisfaction and resolve any service-related issues.
• Uphold high standards of hospitality management by providing personalized service to all guests.

Qualifications

• Previous experience in front desk operations or guest services is preferred.
• Strong phone etiquette skills with the ability to communicate clearly and effectively.
• Familiarity with hotel management systems is a plus; training will be provided for specific software used at our establishment.
• Bilingual candidates are encouraged to apply as it enhances communication with diverse guests.
• A background in hospitality management or related fields is beneficial but not mandatory.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Join our dedicated team where your contributions will make a difference in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Flexible schedule

Ability to Commute:

• Dickinson, ND 58601 (Preferred)

Ability to Relocate:

• Dickinson, ND 58601: Relocate before starting work (Preferred)

Work Location: In person