Front Desk Agent (3pm-11pm)

Job Overview
We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our hospitality team. In this vital role, you will create memorable guest experiences by providing exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your energetic approach and attention to detail will help foster a warm, inviting environment that encourages guest satisfaction and loyalty. If you thrive in fast-paced settings and possess a passion for hospitality, this is the perfect opportunity to showcase your skills and grow within our vibrant resort or hotel setting. MUST HAVE HOTEL FRONT DESK EXPERIENCE.

Duties

• Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately
• Handle guest requests, inquiries, and complaints promptly to ensure a positive experience
• Maintain accurate reservation records, update guest profiles, and process payments securely
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest stay
• Coordinate with housekeeping, maintenance, and other departments to address guest needs swiftly
• Uphold excellent phone etiquette and guest relations standards at all times to foster a welcoming atmosphere

Experience

• Previous experience in hotel management required.
• Strong customer service skills with a passion for guest satisfaction
• Knowledge of hotel management software systems and multi-line phone systems is advantageous
• Familiarity with hospitality management principles, guest services, and hotel operations will support success in this role

Join us as a Front Desk Agent and be the first point of contact that sets the tone for an exceptional guest experience! Your enthusiasm, professionalism, and dedication will make every visitor feel valued from the moment they arrive.

Pay: $16.50 - $17.50 per hour

Benefits:

• 401(k) matching
• Employee discount
• Free parking
• Paid time off

Experience:

• Hotel Front Desk: 1 year (Required)

Work Location: In person