Urwah Admin

Holiday Inn Express and Suites

As a Guest Service Representative you are responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. As a Front Desk Agent you are responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following IHG high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations.<ul><li>Anticipates and responds to guests in a friendly and positive manner.</li><li>Responsible for providing the highest level of service.</li><li>Process check-ins and check-outs, verify billing, create reservations, and process special requests.</li><li>Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.</li><li>Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.</li><li>Understands and follows IHG guest service recovery program.</li><li>Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.</li><li>Monitors room availability, follows restrictions, and all booking policies and procedures.</li><li>Drives sales and maximizes revenue by up-selling rooms and amenities.</li><li>IHG procedures when handling cash and processing financial transactions.</li><li>Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.</li><li>Produces required volume of work by planning, organizing and prioritizing work duties.</li><li>Adheres to IHG general work rules and department procedures.</li><li>Attends all required department and hotel meetings.</li><li>Maintains a clean and safe work area in compliance with IHG, local, state and federal regulations. Follows all Marriott procedures for guest/associate incidents.</li><li>Knowledgeable of hotel emergency procedures.</li></ul>Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.Apply in person for immediate consideration and interview at Holiday Inn Express and Suites, 1003 W. Killarney Street, Urbana, IL 61801. No phone calls pleaseShift Available part-time or full-time 3pm-11pm and 7am-3pm, must be available nights, weekends and holidays.Job Type: Full-time or Part timeSalary: From $16.00 per hourSchedule:<ul><li>Evening shift</li><li>Weekend availability</li></ul>Job Types: Full-time, Part-timePay: From $16.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Guest Services 3-11pm, full and part time positions

Laundry Attendant - Holiday Inn Express Sequim Available Immediately!We are looking for a reliable and hardworking Laundry Attendant to join our busy hotel team at Holiday Inn Express Sequim. This is an exciting opportunity for someone who enjoys staying active and takes pride in ensuring our guests experience the best hospitality. As a part of our laundry department, you&rsquo;ll play a crucial role in maintaining cleanliness and order throughout the hotel.Key Responsibilities:<ul><li>Wash, fold, and stock linens and terry on each of our 3 hotel floors.</li><li>Learn and follow proper use of laundry equipment and chemicals.</li><li>Ensure all laundry meets hotel standards of cleanliness and presentation.</li><li>Maintain a clean and organized laundry space.</li><li>Ability to lift 50+ pounds and work in hot temperatures.</li></ul>Requirements:<ul><li>Must be reliable, hardworking, and able to follow instructions.</li><li>Ability to perform physical tasks, including lifting and moving heavy items.</li><li>Must work well under pressure in a busy environment.</li><li>Experience in a laundry or cleaning position is preferred but not required.</li></ul>Benefits:<ul><li>Vacation &amp; Sick Pay</li><li>Medical/Vision/Dental Insurance</li><li>Employee rates at any IHG or Choice Hotel property.</li><li>2 Complimentary room nights per year.</li><li>Free Breakfast daily.</li><li>Free use of hotel facilities, including Gym, Pool, and Spa.</li></ul>How to Apply: If you're ready to join our team, apply now! We&rsquo;re looking for someone to start immediately.Job Type: Full-timePay: $17.13 - $17.50 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Sequim, WA 98382 (Required)</li></ul>Ability to Relocate:<ul><li>Sequim, WA 98382: Relocate before starting work (Required)</li></ul>Work Location: In person

Laundry Attendant

The Holiday Inn Express &amp; Suites (located off I-96 at Exit 110 off of Okemos Rd), is looking for a WEEKEND Night Auditor to join our busy and professional team. Ideally, you'll be friendly, reliable, self sufficient, able to demonstrate initiative. Customer service experience is a plus.You'll join a great team that makes work fun, so you will feel motivated to come to work every day! Not to mention, you'll be eligible for bonus incentives, travel benefits, and rewards club perks!Searching for 2 shifts 11pm - 7amStop in to fill out an application, or apply online today!This position is part time, shifts available 3pm-11pm. *Some MSU Home Football Games and Some Holidays will be required.Job Type: Part-timeJob Type: Part-timePay: $15.00 - $16.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Referral program</li></ul>Ability to Commute:<ul><li>Okemos, MI 48864 (Required)</li></ul>Work Location: In person

WEEKEND Night Auditor 11pm-7a

Room Attendant Job Description*$500 Sign On Bonus*Position Summary: As the Room Attendant, you are responsible for cleaning rooms and common areas of the hotel and to have them ready for guests. You must perform all Room Attendant duties in accordance with the Company policies and procedures.Reports To: The Executive Housekeeper is your immediate supervisor. In the absence of the Executive Housekeeper, the General Manager is your immediate supervisor. In the absence of your immediate supervisors, the Regional Manager assigned to the hotel is available to answer questions.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Offers courteous and sincere hospitality at all times. Understands what is meant by &ldquo;good guest service&rdquo;. (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.) 2. Answers questions about the hotel and community, is knowledgeable about the location of attractions, restaurants and shopping, and answers complaints or concerns by the guests. 3. Is part of the hotel&rsquo;s security team and is responsible for immediately reporting any potential safety or security hazards to immediate supervisor. 4. Thoroughly clean all areas of assigned guest rooms. a. Removes used linens from bed(s) and replaces with clean linens. b. Checks mattress pads, duvet and or duvet cover, pillows for cleanliness, stains, and tears. c. Removes all soiled/dirty towels in accordance to hotel policy. d. Scrubs bathroom vanity. e. Scrubs toilet. f. Scrubs bathtub. g. Scrubs bathroom floor. h. Cleans bathroom mirror. i. Cleans bathroom fan. j. Stocks guest room and bathroom with clean linens and guest supplies such as towels, soap, shampoo, plastic glasses, Company/Brand directory and other required and approved supplies and literature. k. Cleans and sanitizes guest room ice buckets. l. Opens window, if operable, to let fresh air into guest room, weather permitting. m. Checks television/remote, HVAC unit and lighting to make sure they are operational. n. Corrects time on clock &amp; microwave, if applicable. o. Cleans all appliances. p. Empties and cleans ice trays. q. Sanitizes and inventories dishes, silverware, etc., if applicable. r. Completes required Brand documentation. s. Dusts all areas of guest room as listed below. i. Dresser, top, sides, and drawers. ii. Desk, top, sides and drawers. iii. Nightstand, top, sides and drawers. iv. Coat rack. v. Television. vi. HVAC unit. vii. Guest room mirror. viii. Headboard. ix. Pictures. x. Windowsill. xi. Blinds or drapes. xii. Door frames. xiii. Before vacuuming, checks behind and under furniture for any trash. xiv. Vacuums guest room, hallway and all public area carpets. Spot cleans carpets. t. Inspects each guest room for bed bugs and other pests. 5. Honors a &quot;Do Not Disturb&quot; sign on door. Contacts immediate supervisor for further instructions. 6. Takes all lost and found items to the front desk, tagged with room number, article(s), date, and name of room attendant. 7. Using Room Attendant's daily cleaning schedule, notes any missing linen or hotel items from guest rooms and any maintenance needed. 8. Advises immediate supervisor immediately of any necessary repair or maintenance in guest rooms. 9. Assumes responsibility for careful use of supplies issued for performance of cleaning and maintenance duties.10. Restocks room attendant's cart at the end of the shift. Keeps housekeeping carts and storage areas neat and organized. 11. Empties vacuum cleaners daily and takes trash to outside trash dumpster. 12. Keeps housekeeping cart from blocking hallways for safe guest passage. 13. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms heights up to 72 inches. The employee is required to frequently walk up and down stairs, bend to the floor, lift, push and pull weights up to 50 pounds. The employee is required to push stocked housekeeping cart weighing approximately 200 lbs. and reach items on the top of the cart, which is approximately 48 inches from the floor. In addition, the employee must be able to reach the lowest shelf on the cart at an approximate height of 6 inches from the floor. Scrubbing involves repetitive pushing and pulling with hands, arms, elbows, and shoulders. Scrubbing also involves extensive bending, stooping and kneeling.Other Duties: 1. Performs general cleaning in other areas of the hotel such as the office, lobby, great room, meeting rooms, public restrooms, pool, fitness room, hallways and outside as assigned. 2. Restocks linen and storage areas and locks doors. 3. Sorts laundry as directed. 4. Deep cleans guest rooms and public areas as required. 5. Washes guest room and public area windows as required. 6. Cleans the HVAC unit filters and covers as required. 7. Performs any additional duties that, from time to time, may be assigned by immediate supervisor. 8. Completes all on-going required trainings and certifications, and trainings suggested by the General Manager or Brand Standards.This is not a complete list of all responsibilities, skills, duties, requirements, efforts and working conditions associated with the job. While this job description is intended to be a representative explanation of the current job duties, management reserves the right to revise the job duties or to require that other or different duties be performed when circumstances change (emergencies, changes in personnel, workload, etc.).Pay: From $13.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyEducation:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Cleaning: 1 year (Preferred)</li></ul>Work Location: In person

Room Attendant/Housekeeper

Job Overview Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring smooth overnight operations at our hotel. This energetic position combines guest relations, administrative duties, and security responsibilities to provide exceptional service and maintain the safety and integrity of our property. As a Night Auditor, you will be the first point of contact for late-night guests, managing front desk operations while overseeing financial transactions and ensuring the hotel runs seamlessly through the night. Your enthusiasm and attention to detail will help create a welcoming environment that leaves guests with a positive impression.Responsibilities<ul><li>Greet and assist guests arriving or departing during overnight hours with professionalism and warmth </li><li>Handle check-in and check-out procedures efficiently, ensuring accuracy in billing and reservations </li><li>Manage multi-line phone systems, respond to guest inquiries, and provide information about hotel amenities and local attractions </li><li>Conduct nightly audits of financial transactions, including verifying charges, balancing accounts, and preparing reports for management </li><li>Maintain security by monitoring CCTV surveillance, conducting patrols around the property, and controlling access points </li><li>Address guest concerns promptly, offering solutions to ensure guest satisfaction and resolve issues effectively </li><li>Document all shift activities through detailed reports, incident logs, and audit summaries</li></ul>Requirements<ul><li>Proven experience in hospitality management or hotel front desk operations, preferably as a Night Auditor or in guest services </li><li>Strong knowledge of hotel management systems, multi-line phone systems, and front desk procedures </li><li>Excellent customer service skills with a friendly demeanor and professional phone etiquette </li><li>Ability to work independently during overnight shifts while maintaining high attention to detail </li><li>Multilingual or bilingual abilities are highly desirable to serve diverse guest populations </li><li>Familiarity with hospitality standards, guest relations practices, and security protocols </li><li>Flexibility to work overnight hours including weekends and holidays as needed</li></ul>Embark on a rewarding career where your energy fuels memorable guest experiences! We&rsquo;re dedicated to fostering an inclusive environment that values your skills in hospitality management, multilingual communication, and exceptional customer service. Join us in creating welcoming spaces for every guest who walks through our doors!Pay: From $12.00 per hourWork Location: In person

Night Auditor

We are seeking reliable, hardworking, and detail-oriented individuals to join our housekeeping team as a Hotel Housekeeper / Houseman. In this role, you will help maintain the cleanliness, organization, and overall appearance of guest rooms, public areas, and back-of-house spaces while providing exceptional service to our guests. This position plays a vital role in ensuring a clean, comfortable, and welcoming environment throughout the hotel.Essential Duties &amp; ResponsibilitiesHousekeeping Responsibilities<ul><li>Clean and tidy guest rooms, bathrooms, and hotel public areas according to established standards.</li><li>Make beds, replace linens and towels, dust furniture, vacuum carpets, and mop floors.</li><li>Sanitize high-touch surfaces including remote controls, light switches, door handles, and telephones.</li><li>Restock guest room amenities and housekeeping carts with necessary supplies.</li><li>Report maintenance issues, damaged items, or safety concerns to management.</li><li>Assist with laundry duties including washing, drying, folding, and organizing linens when needed.</li><li>Follow all health, safety, and sanitation guidelines.</li><li>Respect guest privacy and handle guest property with care.</li></ul>Houseman Responsibilities:<ul><li>Maintain the cleanliness and appearance of hallways, lobbies, public restrooms, stairwells, and other common areas.</li><li>Ensure hotel parking areas remain clean and free of trash and debris.</li><li>Support room attendants by delivering linens, towels, amenities, and cleaning supplies.</li><li>Strip guest rooms as directed and transport soiled linens to the laundry area.</li><li>Collect and dispose of trash throughout the property.</li><li>Respond promptly to guest requests for extra towels, pillows, blankets, and other amenities.</li><li>Vacuum carpets, mop floors, and clean spills to maintain safety and cleanliness.</li><li>Keep housekeeping closets, carts, and storage areas fully stocked and organized.</li><li>Complete special projects and additional duties assigned by the Housekeeping Supervisor, Executive Housekeeper, or Management.</li><li>Provide support to all team members and departments as needed.</li><li>Perform all duties in a safe and professional manner.</li></ul>Qualifications:<ul><li>High School Diploma preferred.</li><li>Previous housekeeping, cleaning, or houseperson experience preferred.</li><li>Ability to follow instructions and work independently with minimal supervision.</li><li>Strong attention to detail and organizational skills.</li><li>Excellent time management and communication skills.</li><li>Team-oriented attitude with a commitment to exceptional guest service.</li><li>Flexible schedule, including weekends, holidays, and varying shifts.</li><li>Must be able to pass Background Check</li></ul>Physical Requirements<ul><li>Ability to lift up to 50 pounds.</li><li>Ability to push housekeeping carts weighing up to 75 pounds.</li><li>Frequent walking, standing, bending, stooping, squatting, twisting, reaching, and kneeling.</li><li>Ability to perform repetitive physical tasks throughout the shift.</li><li>Physical stamina and mobility required.</li><li>Ability to use radios and other communication devices.</li></ul>Working Conditions<ul><li>Most work is performed indoors in a climate-controlled environment.</li><li>Some outdoor work may be required.</li><li>Fast-paced hospitality environment requiring flexibility and teamwork.</li></ul>What We're Looking For<ul><li>Reliable, punctual, and professional individuals.</li><li>Strong work ethic and positive attitude.</li><li>Commitment to cleanliness, safety, and guest satisfaction.</li><li>Ability to work both independently and as part of a team.</li></ul>Pay: $16.90 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Flexible schedule</li></ul>Work Location: In person

Housemen/Housekeeper

We are seeking 1 dedicated Front Desk Agent to join our team in providing exceptional customer service in a hospitality setting. If you have a passion for guest relations and creating memorable experiences, we want to hear from you.Duties - Greet guests upon arrival and provide a warm welcome - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide accurate information about the hotel amenities and services - Manage reservations and room assignments efficiently - Utilize phone systems to answer calls and direct them appropriately - Ensure the front desk area is organized and presentable at all timesRequirements - Prior experience in customer service, preferably in a hotel or resort setting - Strong communication skills with the ability to interact effectively with guests from diverse backgrounds - Proficiency in multilingual communication is a plus - Knowledge of hotel management software is advantageous - Ability to work in a fast-paced environment while maintaining a positive attitude- Approx 16-24 hours per week (must be able to work 1 shift 7a-5:30 pm &amp; 2 evening shifts, 3p to 11p)<ul><li>Come by to fill out an application and bring a resume if you have one.</li></ul>***Please no phone calls.***1 year Hotel Front Desk experience preferred***Opera experience is beneficial.Job Type: Part-timePay: From $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Application Question(s):<ul><li>Are you available at least shift 7 am-5:30 pm?</li><li>This positions requires working weekends. Are you available to work Fridays?</li><li>This positions requires working weekends. Are you available to work Saturday?</li><li>This positions requires working weekends. Are you available to work Sundays?</li></ul>Work Location: In person

Hotel Front Desk Agent

Join Holiday Inn Express and Suites and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.