Urwah Admin

Holiday Inn Express and Suites

We are seeking 1 dedicated Front Desk Agent to join our team in providing exceptional customer service in a hospitality setting. If you have a passion for guest relations and creating memorable experiences, we want to hear from you.Duties - Greet guests upon arrival and provide a warm welcome - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide accurate information about the hotel amenities and services - Manage reservations and room assignments efficiently - Utilize phone systems to answer calls and direct them appropriately - Ensure the front desk area is organized and presentable at all timesRequirements - Prior experience in customer service, preferably in a hotel or resort setting - Strong communication skills with the ability to interact effectively with guests from diverse backgrounds - Proficiency in multilingual communication is a plus - Knowledge of hotel management software is advantageous - Ability to work in a fast-paced environment while maintaining a positive attitude- Approx 16-24 hours per week (must be able to work 1 shift 7a-5:30 pm &amp; 2 evening shifts, 3p to 11p)<ul><li>Come by to fill out an application and bring a resume if you have one.</li></ul>***Please no phone calls.***1 year Hotel Front Desk experience preferred***Opera experience is beneficial.Job Type: Part-timePay: From $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Application Question(s):<ul><li>Are you available at least shift 7 am-5:30 pm?</li><li>This positions requires working weekends. Are you available to work Fridays?</li><li>This positions requires working weekends. Are you available to work Saturday?</li><li>This positions requires working weekends. Are you available to work Sundays?</li></ul>Work Location: In person

Hotel Front Desk Agent

We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. All shifts needed including weekends.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests</li><li>Upsell additional facilities and services, when appropriate</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Experience with hotel reservations software, like OPERA and RoomKeyPMS</li><li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul>All guests as well as staff are required to wear a mask when in public spaces.Job Types: Part-time, Full-timePay: $16.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Hotel Experience: 1 year (Preferred)</li><li>Front Desk: 1 year (Preferred)</li></ul>Work Location: In person

Front Desk Agent

<div>We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you! 
Compensation:
$30,000 - $40,000 
Responsibilities:<ul><li>
Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention</li>
<li>Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas</li>
<li>Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed</li>
<li>Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability</li>
<li>Consult with the general manager to ensure that all guest service standards are met daily</li>
</ul>
 
Qualifications:<ul><li>
You must have a high school diploma or GED; bachelor&rsquo;s degree in hospitality management, or a related field</li>
<li>A proven record of experience managing a team, preferably in a hospitality role, is required</li>
<li>Showcase exceptional organizational, communication, and problem-solving skills</li>
<li>You must have 3 or more years of experience working in the hospitality field</li>
<li>This role requires a strong emphasis on putting the guest first and providing exceptional customer service</li>
</ul>
 
About Company 
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model.
Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation&rsquo;s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of &ldquo;if we take care of our employees, then our employees will take care of our guests,&rdquo; our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.</div>

Assistant Hotel General Manager

The Breakfast Attendant is responsible for the complete set up of the complimentary breakfast arrangement and cleanliness of the common areas of the hotel including lobby, kitchen, and Inspired Table. The Breakfast Attendant will greet guests in a courteous manner and maintain the cleanliness of the lobby at all times. This employee will break down the breakfast set up and make all arrangements for opening the following morning.Hours:Must be able to work weekdays, weekends, holidays, and special event dates. The hours each day can vary, but would arrive around 5:30 AM. This position is approx. 16 hours per week, primarily Saturday and Sunday.What you will be doing:Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Serve, replenish, breakfast food and coffee items constantly throughout serviceGreet and acknowledge all arriving guests.Be aware of guests needs; assist in providing a pleasant experience.Promote and educate guests on all breakfast options available per brand standards.Provide a professional image at all times through appearance and dress.Inspect area to ensure that all standards are met, and rectify any deficiencies in an appropriate manner.Maintain the cleanliness of the breakfast area, dining area, and common areas at all times.Perform any assigned task not outlined above that the associate has the ability to perform.While performing the duties of this job, the employee is regularly required to sit, stand; use hands and fingers to handle or feel; talk or hear; and taste or smell. The employee frequently is required to stand and walk.Pay: $12.00 - $12.75 per hourShift:<ul><li>Day shift</li></ul>Experience:<ul><li>Restaurant experience: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Breakfast Attendant

Overview: We are seeking a reliable and friendly Breakfast Attendant to join our team. As a Breakfast Attendant, you will be responsible for ensuring that our guests have a pleasant dining experience by providing exceptional customer service and maintaining a clean and organized breakfast area. This is a paid position with opportunities for growth within our company.Responsibilities: - Set up and maintain the breakfast area, ensuring it is clean, organized, and fully stocked with food, beverages, and supplies - Greet guests in a friendly and professional manner, assisting them with any questions or requests - Prepare and serve breakfast items such as coffee, tea, pastries, cereals, and hot food items - Monitor food levels and replenish as needed to ensure a continuous supply for guests - Maintain cleanliness of tables, chairs, countertops, and other surfaces in the breakfast area - Clear tables and clean up spills promptly to ensure a safe and enjoyable dining environment - Handle cash transactions accurately using a cash register or POS system - Adhere to all food safety and sanitation guidelines to maintain a clean and safe breakfast area - Assist with catering or special events as needed - Collaborate with kitchen staff to ensure smooth operationsRequirements: - Previous experience in hospitality or customer service is preferred - Ability to handle cash transactions and operate a cash register or POS system - Knowledge of food safety practices and ability to follow proper hygiene standards - Basic cooking skills are a plus (e.g., preparing eggs, bacon) - Familiarity with coffee machines and brewing techniques - Strong communication skills and ability to interact with guests in a professional manner - Ability to work in a fast-paced environment while maintaining attention to detail - Must be able to stand for extended periods of time and lift up to 25 pounds - Flexibility to work early morning shifts including weekends and holidaysJoin our team as a Breakfast Attendant and enjoy competitive pay, a positive work environment, and opportunities for career advancement. Apply now to be part of our dedicated team!Pay: $17.13 - $17.50 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Responsibilities: - Perform maintenance and repair tasks for various facilities and equipment. - Utilize CMMS (Computerized Maintenance Management System) to track and document work orders and maintenance activities. - Conduct routine inspections to identify potential issues and address them in a timely manner. - Troubleshoot and repair electrical, mechanical, and plumbing systems. - Follow schematics, blueprints, and manuals to ensure proper maintenance procedures. - Weld and fabricate as needed for repairs or modifications. - Collaborate with other team members to complete projects and tasks efficiently. - Provide excellent customer service when interacting with employees or clients.Qualifications: - Strong leadership skills with the ability to work independently or as part of a team. - Experience in facilities maintenance or a related field. - Proficiency in reading schematics, blueprints, and technical manuals. - Knowledge of logic controllers and electrical systems. - Ability to communicate effectively in English, both verbally and in writing. - Strong problem-solving skills with the ability to analyze issues and find appropriate solutions. - Customer service-oriented mindset with a focus on delivering high-quality work. - Ability to maintain a clean and organized work environment.Please note that this is a general job description for a PT position. The specific responsibilities and qualifications may vary depending on the company's requirements.If you are interested in joining our team, please submit your application online. We look forward to reviewing your qualifications.Job Type: Part-timePay: $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Schedule:<ul><li>8 hour shift</li><li>Day shift</li><li>On call</li><li>Weekends as needed</li></ul>Work Location: In person

PT Hotel Maintenance

Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.Responsibilities<ul><li>Greet and welcome guests upon arrival, ensuring a positive first impression.</li><li>Manage check-in and check-out processes efficiently and accurately.</li><li>Handle guest inquiries, requests, and complaints with professionalism and courtesy.</li><li>Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.</li><li>Operate multi-line phone systems to respond to calls promptly and provide information as needed.</li><li>Assist with night audit duties as required, ensuring accurate financial reporting.</li><li>Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.</li><li>Process reservations and manage guest accounts using hotel management software.</li><li>Uphold high standards of guest relations by maintaining a clean and organized front desk area.</li></ul>Requirements<ul><li>Previous experience in hotel management or front desk operations is preferred.</li><li>Strong customer service skills with a focus on guest satisfaction.</li><li>Hospitality management experience is a plus; multilingual or bilingual abilities are highly desirable.</li><li>Familiarity with night audit procedures is an advantage.</li><li>Excellent phone etiquette and proficiency in handling multi-line phone systems.</li><li>Ability to work flexible hours, including nights, weekends, and holidays as needed.</li><li>Strong organizational skills with the ability to multitask effectively in a busy environment.</li><li>A passion for hospitality and creating memorable experiences for guests. Join our team as a Front Desk Agent where you will play a vital role in delivering outstanding guest services while contributing to a positive work environment!</li></ul>Job Types: Full-time, Part-timePay: $16.50 - $17.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Night Audit/Front Desk Clerk

Join Holiday Inn Express and Suites and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.