Guest Services 3-11pm, full and part time positions

As a Guest Service Representative you are responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. As a Front Desk Agent you are responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following IHG high standards of quality to ensure guest satisfaction. Complying with quality assurance and expectations.

• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Understands and follows IHG guest service recovery program.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• IHG procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to IHG general work rules and department procedures.
• Attends all required department and hotel meetings.
• Maintains a clean and safe work area in compliance with IHG, local, state and federal regulations. Follows all Marriott procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Apply in person for immediate consideration and interview at Holiday Inn Express and Suites, 1003 W. Killarney Street, Urbana, IL 61801. No phone calls please

Shift Available part-time or full-time 3pm-11pm and 7am-3pm, must be available nights, weekends and holidays.

Job Type: Full-time or Part time

Salary: From $16.00 per hour

Schedule:

• Evening shift
• Weekend availability

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Work Location: In person