Front Desk Agent and Night Auditor

Job Overview:
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team. This position plays a crucial role in ensuring exceptional guest experiences during their stay at our hotel.

Duties:
- Perform night audit procedures efficiently and accurately
- Welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs promptly and with a smile
- Manage reservations and provide information about rooms, rates, and amenities
- Answer phone calls and assist guests with inquiries
- Process payments and maintain guest accounts
- Ensure the safety and security of guests by following hotel procedures
- Assist with guest requests to guarantee their comfort and satisfaction

Requirements:
- Experience in night audit procedures is preferred
- Bilingual proficiency is a plus
- Familiarity with hotel management software systems
- Strong customer service skills with a focus on guest relations
- Ability to work effectively at the front desk in a fast-paced environment
- Knowledge of hospitality management practices
- Excellent communication skills for interacting with guests and team members

Benefits:
- Competitive pay based on experience level
- Opportunities for career growth within the hospitality industry
- Training provided to enhance skills in hotel operations

If you are passionate about providing top-notch service to guests, have experience in front desk operations, and enjoy working in a dynamic hotel environment, we encourage you to apply for this exciting Front Desk Clerk/Night Auditor position.

Job Type: Full-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person