Front Desk Agent (Concierge)

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Front Desk Agent (Concierge) supports the General Manager and works with all on-site employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. Overseeing the concierge desk, the Front Desk Agent (Concierge) will ensure all homeowner concerns and communications are monitored and receive a timely response.

The Front Desk Agent (Concierge) actively contributes to the cleanliness and organization of the building, ensuring all back-of-house, storage, and utility rooms are clean, safe, and secure. Additionally, the Concierge will ensure the proper supply and cleanliness of all amenity areas.

Job Duties and Responsibilities

Safety

• Manage the functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.

Employee Morale

• Provide support management in the general operations of the property.
• Foster a positive workplace environment with clear lines of communication.

Facility Management

• Monitor work order process for open items, with follow-through to completion
• Monitor BuildingLink communications
• Meet and direct contractors and service providers on site as needed
• Walk all amenities, grounds, and BOH areas daily, making corrections and recommendations

Administration & Operations

• Responsible for maintaining a consistent level of cleanliness throughout the property.
• Ensures onsite employees are in uniform, name tag with appropriate hygiene and grooming.

Communications

• Manages communication channels (BuildingLink) to ensure follow-up and protocol is followed
• Train homeowners on BuildingLink
• Support the concierge team in handling concerns, requests, and problems successfully

Compensation:

$20.00/hourly; direct experience is highly considered.

Requirements

Knowledge and Skills

• Responsiveness to GM, board and homeowners
• Professional verbal and written communication skills
• Confidentiality and discretion in the performance of all duties and responsibilities.
• ProficiencywithMicrosoft Office Suite of product (WORD, Excel, Outlook, etc.)
• Detail orientation with a sense of urgency

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.