Front Desk Agent/ Evening Shift

Hotel Front Desk Agent Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Work with the housekeeping staff to ensure rooms are ready for new guests
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed

Job Types: Full-time, Part-time

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person