Front Desk Agent - Four Points Columbus-Polaris

Job Overview

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out procedures.
• Manage multi-line phone systems with professionalism and courtesy.
• Handle guest inquiries, reservations, and special requests promptly and effectively.
• Maintain accurate guest records and billing information.
• Provide information about hotel amenities, local attractions, and services.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Assist with night audit procedures as needed to ensure smooth overnight operations.
• Address guest concerns or complaints with professionalism and resolve issues efficiently.

Requirements

• Previous experience in hospitality or hotel front desk operations preferred
• Strong customer service skills with a focus on guest satisfaction
• Knowledge of hotel management systems
• Excellent communication skills, both verbal and written
• Ability to handle stressful situations calmly and professionally
• Flexibility to work various shifts, including nights, weekends, or holidays as needed

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person