Front Desk Agent - Guest Services - Dubai

Job Title
Front Desk Agent - Guest Services - Dubai
Job Description
Front Desk Agent - Guest Services - Dubai

Position Overview

Join the hospitality team at Sofitel Dubai as a Front Desk Agent, where you will be the face of our luxury service and the first point of contact for our guests. This guest-facing role is key to delivering an exceptional check-in and check-out experience while ensuring every visitor enjoys a seamless and personalized stay. Located in the heart of Dubai, this opportunity is ideal for individuals passionate about guest service, hotel operations, and front office administration.

Employment Overview

Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Receptionist / Front Desk
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE preferred
Job Type: Full Time

Key Responsibilities

* Welcome guests with warmth and professionalism, ensuring smooth check-in/check-out procedures
* Manage room allocations, guest folios, payment processes, and hotel system records (Fidelio/PMS)
* Coordinate with Housekeeping and other departments to fulfill guest room requests and VIP preferences
* Handle inquiries, special requests, and complaints with a focus on guest satisfaction and service recovery
* Monitor room availability and communicate updates to relevant teams
* Promote hotel offerings, loyalty programs, and upsell opportunities during guest interactions
* Ensure compliance with all CID, immigration, and financial procedures
* Maintain daily logs, follow checklists, and attend line-up briefings with the front office team

Candidate Requirements

* 1-2 years experience in a guest-facing front office role, preferably in a luxury hotel environment
* Working knowledge of hotel management systems (e.g., Fidelio, Opera)
* Excellent communication skills and a guest-centric mindset
* Proficiency in English; knowledge of additional languages is a plus
* Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment
* Team player with a positive attitude and high professional standards
* Flexibility to work shifts, including nights, weekends, and holidays

Life at Sofitel

* Experience Accor s Heartist culture, where hospitality is a work of heart
* Join a multicultural team with global opportunities for growth and development
* Access hundreds of training programs and internal transfer pathways across Accor s 45+ brands
* Enjoy employee benefits, career advancement support, and a respectful, inclusive work environment

About the Company

Sofitel is a prestigious brand under the Accor Group, known for blending French luxury with local culture. Located in Dubai, this Sofitel property exemplifies elegance, comfort, and innovation, offering team members the opportunity to grow within one of the world s leading hospitality groups. As part of the Accor family, employees benefit from international career mobility, continuous learning, and a supportive, diverse culture.
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