Front Desk Agent (Local)

Overview

Join to apply for the Front Desk Agent (Local) role at Mandarin Oriental. Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department, this position assists in the fundamental set up, organization and development of systems within the department. The Front Desk Agent will be responsible for creating all forms, scheduling systems, and correspondence venues and devising accurate internal sales procedures for addressing daily requests. This role supports all learning and development activities, safeguards stored information, and complies with corporate and hotel policies and standard operating procedures.

Responsibilities

• Use of the hotel's network, computers or internet access which is unreasonable or inappropriate, e.g., gambling or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• To carry out any additional duties requested by management, related to hotel operational activities.

Candidate Expectations

• Greet, check in, and escort guests promptly to their rooms.
• Create outstanding arrival and departure experiences.
• Assist with billing and invoicing.
• Print all in house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.
• Establish and develop personal contact with all our guests and provide continuous care, comfort, and warmth throughout their stay.

Our Commitment

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the , you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits

• A competitive salary.
• A competitive incentive.
• Health insurance.

Equal Employment Opportunity

Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination. No discrimination on the basis of gender, disability, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status or other protected characteristic is allowed.