Front Desk Agent - PM & NA Shift's

Job Summary:
Holiday Inn Express & Suites is looking for a friendly, reliable, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play an important role in creating a welcoming and positive experience from check-in to check-out. The ideal candidate has strong communication skills, attention to detail, and a passion for hospitality.

Key Responsibilities:

• Greet guests warmly and provide exceptional customer service
• Check guests in and out using the hotel property management system
• Handle reservations, room assignments, and payment processing
• Answer phone calls and respond to guest inquiries about hotel services and local attractions
• Resolve guest concerns or complaints in a professional and timely manner
• Maintain accurate guest records and reports
• Coordinate with housekeeping and maintenance to ensure room readiness
• Follow all hotel policies, safety procedures, and brand standards

Qualifications:

• High school diploma or equivalent required
• Previous hospitality or customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn hotel systems
• Ability to multitask in a fast-paced environment
• Must be reliable and able to work evenings, weekends, and holidays as needed

Benefits (may vary based on full-time or part-time status):

• Competitive hourly pay
• Employee hotel discounts
• Flexible scheduling
• Opportunities for advancement within the hotel or brand
• Supportive team environment

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour