Front Desk Agent/Night Audit relief

Overview
2 or 3 evening shifts (3-11 PM) and Sunday overnight audit shift (11 PM to 7 AM).

Join our vibrant hospitality team as a Front Desk Agent and Night Audit Relief, where your energy and dedication will create memorable guest experiences around the clock! In this dynamic role, you’ll be the welcoming face of our hotel, ensuring smooth check-ins, check-outs, and guest services during evening and overnight hours. Your proactive approach and hospitality expertise will keep operations running seamlessly while providing exceptional customer service. This position offers a fantastic opportunity to develop your hotel management skills and be an integral part of a lively, guest-focused environment.

Duties

• Greet guests warmly upon arrival, assist with check-in and check-out processes efficiently, and handle guest inquiries with enthusiasm.
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately.
• Conduct night audits by reconciling daily financial transactions, updating reports, and ensuring all records are accurate for accounting purposes.
• Maintain a high standard of guest relations by addressing requests promptly, resolving issues effectively, and ensuring guest satisfaction.
• Oversee security procedures during night shifts, including monitoring CCTV surveillance and conducting property inspections to ensure safety.
• Support front desk operations by managing reservations, cancellations, and modifications with attention to detail.
• Collaborate with housekeeping and maintenance teams to address guest needs and ensure a clean, comfortable environment.

Requirements

• Proven experience in hospitality management or hotel front desk operations is preferred.
• Bilingual or multilingual skills are highly desirable to serve diverse guests effectively.
• Strong knowledge of hotel management systems, night audit procedures, and guest services best practices.
• Excellent customer service skills with a friendly demeanor and professional phone etiquette.
• Ability to handle multi-line phone systems efficiently while maintaining composure during busy periods.
• Previous hotel experience in a resort or similar hospitality setting is advantageous.
• Exceptional communication skills to foster positive guest relations and team collaboration. Embark on a rewarding journey in hospitality where your proactive attitude makes every guest’s stay memorable! We’re committed to supporting your growth in hotel management while providing an energetic work environment that values your contributions every step of the way.

Pay: $16.90 - $16.95 per hour

Work Location: In person