Front Desk Agent/Night Auditor

Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team. This role is essential in providing exceptional guest services and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently.

Duties

• Welcome guests upon arrival and provide a friendly, professional check-in experience.
• Handle guest inquiries and resolve issues promptly, ensuring high levels of guest satisfaction.
• Manage phone calls with excellent phone etiquette, providing information about hotel services and amenities.
• Perform night audits, including reviewing financial transactions and ensuring accuracy in billing.
• Maintain the front desk area, ensuring it is clean and organized at all times.
• Assist with reservations, cancellations, and modifications as needed.
• Collaborate with housekeeping and maintenance teams to address guest needs effectively.
• Provide concierge services by recommending local attractions, dining options, and activities.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Qualifications

• Previous experience in front desk operations or hospitality management is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Excellent communication skills, both verbal and written; multilingual abilities are a plus.
• Proficient in using hotel management software and basic computer applications.
• Ability to work independently during night shifts while managing multiple tasks efficiently.
• Knowledge of night audit procedures is advantageous but not required; training will be provided.
• A positive attitude, attention to detail, and a commitment to providing outstanding service are essential for success in this role.

Join our team as a Front Desk Clerk/Night Auditor where you can contribute to creating memorable experiences for our guests while developing your career in hospitality!

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Villa Rica, GA 30180 (Required)

Work Location: In person