Front Desk Agent/Sales Coordinator

Job SummaryThe Front Desk Agent/Sales Coordinator is a hybrid position ideal for someone with front desk experience and a passion for hospitality sales. This role requires a welcoming, professional demeanor, strong attention to detail, and excellent communication skills. You will participate in front desk operations and provide a high level of customer service to your guest, while also leading the inside and outside sales with group bookings and client communication. This dual-role position offers an exciting opportunity to grow in both operations and sales, ensuring seamless guest experiences and strong client relationships.

Tuesdays – Saturdays: 10:00am -6:00pm or as needed

$18.00 per hour

Key Responsibilities
Front Desk Duties:

· Greet guests warmly and professionally upon arrival.

· Daily front desk operations, including check-in/check-out, reservations, and guest inquiries, while following brand standards.

· Address guest concerns promptly and professionally to ensure satisfaction.

· Collaborate with hotel departments to ensure coordinated service delivery.

· Handle cash and credit card transactions accurately.

· Provide front desk shift coverage and review daily arrivals/departures for potential sales leads.

· Follow all company policies, procedures and night audit protocols.

Sales Coordinator Duties:

· Conduct Inside and Outside Sales calls/activities to promote hotel services.

· Build and maintain relationships with local businesses, groups and potential clients.

· Generate leads, conduct follow-ups, and close sales opportunities.

· Serve as the point of contact for group and business inquiries.

· Prepare proposals and contracts.

· Promote brand awareness internally and externally.

· Input and track commission, leads, and third-party information in relevant systems.

· Answer guest questions regarding hotel services, amenities, and promotions.

Qualifications

· Previous experience in a front desk or hotel sales, and HotelKey PMS preferred.

· Proficiency with Microsoft Office (TEAMS, Excel, Word, PowerPoint).

· Strong communication and interpersonal skills with the ability to engage with guests, team members, and leadership.

· Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.

· Schedule can include evenings, weekends, and holidays.

· Ability to work independently and adapt to changing business needs.

· Must have exceptional written and verbal communication skills.

· Valid State of Illinois Driver’s License

Benefits:

· Health, Dental and Vision

· 401K w/matching

· Paid Time Off

· IHG Employee Discount

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities, or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity employer and candidates must be eligible to work in the United States.

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• hotel: 1 year (Preferred)
• Outside sales: 1 year (Preferred)

License/Certification:

• State of Illinois Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person