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Front Desk and Administrative Coordinator
Benefits:
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
EHS | Concierge Physical Therapy & Wellness
For over 20 years, EHS has been a leading concierge physical therapy and wellness practice, delivering highly individualized care with exceptional outcomes. We are committed to raising the standard of care through a personalized, high-touch approach that prioritizes quality over volume.
This is not a traditional front desk role. We are seeking a highly professional individual who values excellence, discretion, and consistency in every interaction.
As the first point of contact, you set the tone for every patient experience, and you take pride in contributing to a team focused on delivering exceptional care.
Key Responsibilities
Client Communication and Coordination
- Serve as the first impression of the practice, creating a professional, welcoming, and highly attentive environment
- Manage client flow, including check-in/check-out and overall front desk operations
- Respond to client calls, emails, and inquiries with professionalism, accuracy, and timeliness
- Prepare clients for appointments, including intake completion and accurate EMR documentation
- Manage scheduling, data entry, and document handling
- Maintain accurate and up-to-date client records across systems
- Maintain a clean, organized, and elevated physical space
Administrative Responsibilities
- Respond to Google reviews
- Update Constant Contact with patient emails
- Organize and distribute monthly clinic newsletter
- Support day-to-day operations to ensure efficiency and organization
Insurance & Billing Support (Training Provided)
- Submit insurance claims accurately and in a timely manner
- Assist with claim follow-up and resolution of insurance matters as needed
- Maintain accurate patient demographic and insurance information
- Communicate financial policies and responsibilities clearly and professionally
- Uphold strict patient confidentiality and HIPAA compliance
Team Collaboration
- Work closely with providers and administrative teams to ensure a seamless client experience
- Contribute to a culture of professionalism, accountability, and high standards
Qualifications
- Exceptional customer service skills with strong verbal and written communication
- Ability to manage multiple priorities with poise and attention to detail
- Proactive, self-motivated, and solutions-oriented mindset
- Strong listening skills with a genuine commitment to client care
- Proficient with Microsoft Office; EMR systems a bonus
- 2+ years experience in healthcare, wellness, or hospitality preferred
Benefits
- A professional, team-oriented environment committed to excellence
- Opportunities for continued learning, skill development, and advancement within a high-standard, concierge care setting
- Consistent scheduling that supports work-life balance
- The opportunity to contribute meaningfully to a best-in-class client experience
This description reflects the general scope of the position and is not intended to be all-inclusive. Responsibilities may change as needed to support the operations of the practice. All information provided will be treated with strict confidentiality in accordance with EEO guidelines. Applicants must be legally authorized to work in the United States.
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