Front Desk and Night Audit

Job Title: Front Desk Agent

Location: The Union League of Philadelphia (140 S Broad St, Philadelphia, PA 19102)

Department: Front Desk

Employment Type: Part-time

Position Overview

The Union League is seeking a professional, service-oriented Front Desk Agent to join our team. As the first point of contact for members and guests, the Front Desk Agent plays a key role in delivering an exceptional hospitality experience. This position is responsible for welcoming members and guests, managing check-ins and reservations, handling inquiries, and ensuring smooth front desk operations in a private club environment.

Due to the nature of club operations, candidate must be available to work evening shifts, weekends, and holidays, and there is potential cross-training and scheduling for Night Audit responsibilities when needed.

Key Responsibilities

• Greet members, guests, and visitors warmly while maintaining the club’s high standard of hospitality.
• Manage check-in and check-out procedures efficiently and accurately.
• Answer phone calls, respond to inquiries, and direct requests to the appropriate departments.
• Assist members with reservations for guest rooms, dining, and club amenities.
• Maintain accurate records of reservations, billing, and member information.
• Handle guest concerns or service issues promptly and professionally.
• Coordinate with housekeeping, security, and other departments to ensure smooth daily operations.
• Process payments and maintain balanced cash and transaction records.
• Support Night Audit duties when scheduled, including overnight front desk coverage, system balancing, and reporting.
• Uphold the privacy, security, and exclusivity standards expected in a private club setting.

Schedule Requirements

• Evenings, weekends, and holidays are required.
• Flexible availability is essential due to the club’s operating hours.
• Overnight/Night Audit shifts may be required.

Qualifications

• Previous experience in hospitality, hotel front desk, or customer service preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Ability to work evenings, weekends, and holidays as required.
• Familiarity with hotel/property management systems (JONAS) is a plus.
• High school diploma or equivalent required; hospitality training or degree preferred.

Skills & Attributes

• Member-focused service mindset
• Attention to detail and problem-solving skills
• Ability to maintain confidentiality and professionalism
• Team-oriented with a positive attitude
• Comfortable working in a fast-paced hospitality environment