Front Desk Associate

About the Practice

Position Overview

Schedule & Location

• Monday, Wednesday, Friday: 8:00 AM – 6:00 PM (with a 1.5-hour lunch break)
• Saturday: 9:00 AM – 1:00 PM (as needed)
• Optional additional hours available on Tuesdays and Thursdays at a secondary office location or for administrative support

Compensation & Benefits

• Hourly Pay: $24–$25/hour (commensurate with experience; overall range: $18–$27/hour)
• PTO (Paid Time Off)
• Employee discounts on products and services
• Paid training events
• Cross-training and growth opportunities across multiple service areas

Qualifications

• Bilingual – Fluent in English and Spanish (required)
• 5+ years of customer service experience (medical front desk preferred)
• Familiarity with EHR systems and medical billing processes is a plus
• Proficiency in Microsoft Office and Google Workspace
• Strong organizational skills with attention to detail
• Able to manage multiple responsibilities in a dynamic, patient-facing environment

Key Responsibilities

Patient-Facing Duties

• Greet and check in/out patients with professionalism and care
• Schedule and confirm appointments, answer calls and messages
• Collect payments, process transactions, and prepare daily financial summaries
• Assist new patients with onboarding and intake forms
• Ensure efficient patient flow by coordinating with clinical staff

Administrative Duties

• Maintain accurate patient records and profiles in the EHR system
• Coordinate with attorneys and imaging centers (for PIP and MRI referrals)
• Prepare internal reports, track schedules, and update supply inventories
• Print and organize necessary office paperwork and forms
• Communicate with staff to ensure continuity of patient care and internal coordination

Billing Support

• Enter and reconcile daily patient charges in the EHR system
• Monitor and update patient package balances and notify patients of upcoming charges
• Prepare end-of-day financial summaries and reconcile receipts
• Assist with billing cover sheets and faxing billing-related documentation
• Follow up with attorneys and other parties on PIP case details and insurance matters

Marketing Support

• Assist with printing and organizing marketing materials for events or in-office promotions
• Support the execution of seasonal campaigns (e.g., specials, flyers, referral initiatives)
• Provide admin support for email lists, appointment reminders, or patient engagement tasks
• Contribute to social media content creation or scheduling if applicable (based on skills)

Success Metrics

• Efficient and accurate appointment scheduling
• Reduction in no-shows and improved patient adherence to care plans
• Timely entry and reconciliation of daily charges
• Organized and up-to-date patient records
• Effective support of marketing campaigns and promotions
• High levels of professionalism and patient satisfaction

Ideal Candidate Traits

• Warm, confident, and empathetic communicator
• Detail-oriented with strong follow-through
• Able to anticipate needs and solve problems independently
• Comfortable managing multiple tasks with poise and efficiency
• Eager to grow and contribute to a collaborative team culture

Join the Team