Front Desk Associate

Description:

Front Desk Associate

Location: Grand Timber Lodge

Position Type: Full-Time Non-Exempt

Compensation: $23.00 - $26.50/hr. DOE

Schedule: Varied including evenings, weekends and holidays

About the Role:

Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you’ll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest’s stay as memorable as the peaks they came to explore!

Key Responsibilities:

• Execute flawless check-in/check-out procedures for owners and guests
• Serve as resort concierge for dining, activities, and local recommendations
• Handle reservation modifications and ownership inquiries
• Coordinate daily arrivals/departures with Housekeeping and Engineering
• Maintain accurate guest folios and night audit documentation
• Operate resort telephone system and switchboard
• Enforce resort policies with professionalism
• Resolve guest concerns per "End of the Line" service philosophy
• Maintain pristine front desk and retail areas

Requirements:

• Minimum 1 year customer service experience in hospitality or related field
• Professional communication skills (verbal and written)
• Proficiency with Microsoft Office and property management systems
• Ability to lift 50 pounds for luggage assistance

Preferred Qualifications:

• Associate’s degree in hospitality management or related field
• Previous front desk experience in upscale resort environment
• Bilingual capabilities

Career Advancement Pathway

Front Desk Associates may advance to FDA II ($24.25-$27.88/hr.) after 90 days by demonstrating proficiency in six core areas: property operations, reservations systems, night audits, activities, retail management, and leadership duties.

Promotion requires supervisor-verified skills assessments, 95%+ system accuracy, and zero unresolved guest complaints.

1. Cross-Property Operations

• Shadow shifts at all properties
• Parking/violator checks

Verified by: Supervisor observation + checklist

2. TSW Systems

• Points/partial stay reservations
• Owner relations protocols

Verified by: Live system demonstration

3. Night Audit

• Folio balancing & Shift-4 transactions
• Bank drops

Verified by: 3 error-free solo audit shifts

4. Activities

• Escape Room hosting
• Activity kit preparation

Verified by: 4.5+ guest satisfaction scores

5. Market

• Inventory audits
• Vendor orders

Verified by: 100% monthly inventory accuracy

6. MOD

• SOP creation
• Post-stay survey responses

Verified by: 3 supervised MOD shifts

Compensation & Benefits:

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program.

About Our Company:

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until March 26, 2026.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.