Front Desk Associate-PART TIME AM/PM Shift

Job Summary
We are seeking an energetic and dedicated Front Desk Associate to join our team for full-time morning and evening shifts. In this vital role, you will be the welcoming face of our establishment, ensuring exceptional guest experiences through outstanding customer service and efficient front desk operations. Your enthusiasm and professionalism will set the tone for a positive environment, helping guests feel valued from the moment they arrive. This position offers an exciting opportunity to develop your hospitality management skills while working in a dynamic, guest-focused setting.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures in a friendly, professional manner
• Manage multi-line phone systems, answer inquiries promptly, and direct calls appropriately using excellent phone etiquette
• Provide comprehensive guest services, including handling reservations, answering questions about amenities, and addressing guest needs efficiently
• Maintain accurate records of guest information, reservations, and billing details with attention to detail
• Support night audit procedures when necessary, ensuring all financial transactions are correctly processed and documented
• Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas meet quality standards
• Uphold hospitality management standards by delivering exceptional guest relations and resolving issues promptly to ensure satisfaction

Experience

• Previous experience in hotel management or front desk operations is preferred but not required; we welcome motivated candidates eager to learn
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus
• Familiarity with hospitality software systems and multi-line phone systems enhances your effectiveness in this role
• Knowledge of hotel operations, guest relations, and resort environments is advantageous
• Experience handling night audit procedures or similar administrative tasks is beneficial but not mandatory
• Demonstrated ability to provide outstanding guest services with professionalism and enthusiasm

Join us as a Front Desk Associate and be part of a vibrant team committed to delivering memorable experiences! We value energetic individuals who thrive in hospitality settings and are passionate about creating welcoming environments for every guest.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person