Front Desk Associate - Residence Inn Bend OR (Part-time)

About Company:

Level 5 Hospitality is a dynamic, high-touch hotel management company founded on five core pillars: Employee Excellence, Guest Satisfaction, Quality Assurance, Market Share, and Financial Performance. These principles fuel our mission to deliver standout guest experiences and build high-performing hotel teams nationwide.

We partner with top hospitality brands like Marriott and Hilton, combining big-brand resources with a personalized, people-first approach. Our culture is rooted in the L5 Lifestyle - A commitment to integrity, innovation, and collaborative leadership.

Are you ready to Level Up your career? Explore our exciting opportunities and join us in shaping the future of hospitality. We’re looking for passionate, ambitious individuals who want to grow, lead, and make an impact.

Join our team today and be part of something exceptional. Let’s Level-Up together!

About the Role:

The Front Desk Associate at Residence Inn Bend, OR, serves as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in maintaining high standards of customer service, addressing guest inquiries, and resolving any issues promptly to enhance overall guest satisfaction. The associate will manage reservations, process payments, and provide information about hotel amenities and local attractions, contributing to a seamless stay for all guests. Working part-time, the associate will collaborate closely with other hotel departments to support daily operations and uphold the Residence Inn brand standards. Ultimately, this position plays a crucial role in creating a positive first impression and fostering guest loyalty through attentive and professional service.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or front desk role, preferably in the hospitality industry.
• Basic computer skills and familiarity with property management systems.
• Excellent verbal and written communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:

• Experience with Marriott’s property management software or similar hotel systems.
• Knowledge of local area attractions and services.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the region.
• Certification in hospitality or customer service training.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage guest check-in and check-out processes efficiently using the hotel’s property management system.
• Handle guest reservations, cancellations, and modifications accurately.
• Respond promptly to guest inquiries and requests, providing information about hotel services and local attractions.
• Process payments and maintain accurate records of transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms and facilities meet quality standards.
• Address and resolve guest complaints or issues in a courteous and timely manner.
• Maintain the cleanliness and organization of the front desk area.
• Assist with administrative tasks such as filing, data entry, and preparing reports as needed.

Skills:

The Front Desk Associate utilizes strong communication skills daily to interact effectively with guests, ensuring their needs are understood and met promptly. Organizational skills are essential for managing reservations, processing payments, and maintaining accurate records, which contribute to smooth front desk operations. Problem-solving abilities are frequently applied when addressing guest concerns or unexpected situations, helping to maintain guest satisfaction. Familiarity with property management software enables efficient handling of check-ins, check-outs, and room assignments. Additionally, interpersonal skills foster positive relationships with both guests and team members, supporting a collaborative and welcoming environment.