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Front Desk Attendant (part-time)
HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.
About the role
We’re expanding our hours and growing our team! HealthFitness is looking for two energetic Front Desk Attendants to join our fitness center in Thousand Oaks, CA. These part-time (16-21 hours per week), positions are perfect for someone who loves working with people, welcoming members, managing check-ins, sharing program and membership details, and helping create a positive, welcoming fitness experience.
Schedule: 16-25 hours per week, 2 shifts available
Shift 1: 16 hours per week, THR/F- 4:45pm-10:15pm, Saturday: 7:45am-2:15pm
Shift 2: 21 hours per week, Saturday: 7:45am-2:15pm, M/T/W: 4:45pm-10:15pm
Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.
Key Accountabilities
- Greeting, checking-in and assisting customers, provide program information services and membership information. Be present at the front desk and/or on the fitness center floor. Efficiently responds to client and participant requests, comments or concerns and brings issues to timely and appropriate resolution.
- Be available for customer service needs. Assist with all member service desk administration and processes, answer phones, and process membership enrollments. Collects membership fees and performs related recordkeeping.
- Participates in membership drives to acquire new participants and enroll new participants.
- Laundry and locker rooms services.
- Secure all equipment, weights, and accessories in their designated positions. Inspect for any safety hazards.
- Maintains and updates participant and facility policies as appropriate. Educate participants on policies and procedures.
- Participate in internal programs and special events.
- Opening and/or closing duties.
- Other duties as assigned.
Minimum Requirements
- High School Diploma or GED required.
- Must be able to lift up to 50 lbs. of weight
- Previous customer service experience a plus.
- Adult CPR/AED certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 30 days of hire.
Brand: HealthFitness
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.
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