Front Desk Clerk

Medical Front Desk Clerk – Job Description

A Medical Front Desk Clerk is responsible for managing the administrative and patient-facing operations of a healthcare facility. They serve as the first point of contact for patients, ensuring a smooth and professional experience while supporting clinical staff with scheduling and records management.

Key Responsibilities

• Greet and check in patients in a friendly and professional manner
• Schedule, confirm, and manage patient appointments
• Verify patient information, insurance details, and medical history
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Maintain and update electronic medical records (EMR)
• Collect co-pays, process payments, and handle billing inquiries
• Ensure patient confidentiality in compliance with HIPAA regulations
• Coordinate with medical staff to manage patient flow
• Handle incoming and outgoing mail, faxes, and documentation

Required Skills & Qualifications

• High school diploma or equivalent (associate degree preferred)
• Previous experience in a medical office or customer service role
• Knowledge of medical terminology and insurance processes
• Proficiency with office software and EMR systems
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy
• Ability to handle sensitive information confidentially

Work Environment

• Hospitals, clinics, private practices, or specialty medical offices
• Fast-paced environment with frequent patient interaction
• May require standing for extended periods

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance

Work Location: In person