Front Desk Clerk

Front Desk Agent

Duties:

- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service to guests, addressing their inquiries and concerns
- Handle guest reservations, cancellations, and modifications
- Process payments and maintain accurate records
- Assist with guest check-out procedures
- Answer phone calls and direct them to the appropriate department or staff member
- Perform night audit duties, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area

Experience:

- Previous experience working at the front desk of a hotel or similar hospitality establishment is preferred
- Familiarity with hotel management systems and phone systems is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Bilingual or multilingual abilities are an asset for interacting with diverse guests

At our hotel, we value our employees' contributions and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to provide exceptional service to our guests while gaining valuable experience in the hospitality industry.

If you are friendly, detail-oriented, and enjoy working in a fast-paced environment, we would love to hear from you! Apply today to join our team as a Front Desk Agent.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Free parking
• Professional development assistance
• Relocation assistance

Ability to Relocate:

• Shreveport, LA 71109: Relocate before starting work (Required)

Work Location: In person