Front Desk Clerk – Dental Clinic

The Front Desk Clerk plays a key role in delivering an excellent patient experience while ensuring smooth day-to-day front desk operations at our dental clinic. This position involves welcoming patients, managing appointments, handling inquiries, and supporting the dental team through efficient administrative coordination.

Key ResponsibilitiesPatient Reception & Customer Service

• Welcome patients in a friendly, professional manner upon arrival
• Manage patient check-in and check-out processes, ensuring all documentation is completed accurately
• Provide clear information regarding dental services, procedures, and insurance coverage
• Address patient questions and concerns promptly and courteously

Appointment Scheduling & Coordination

• Schedule, reschedule, and manage patient appointments using the clinic’s scheduling system
• Confirm upcoming appointments and follow up on missed visits
• Coordinate with dentists and clinical staff to ensure optimal patient flow

Administrative Support

• Answer and route incoming calls to the appropriate team members
• Manage emails, correspondence, and front desk communications
• Maintain a clean, organized, and professional reception area
• Perform routine clerical tasks such as filing, scanning, photocopying, and record management

Billing & Insurance Assistance

• Verify and update patient insurance details
• Collect payments, co-payments, and process billing transactions accurately
• Assist patients with insurance claims and billing-related inquiries

Records & Compliance

• Maintain accurate, confidential patient records
• Adhere to clinic policies, procedures, and data privacy regulations (HIPAA compliance)
• Support health, safety, and regulatory standards

Team Coordination & Communication

• Work closely with dentists, hygienists, and assistants to ensure timely patient care
• Communicate effectively with internal teams to resolve patient needs efficiently

Job Type: Full-time

Pay: From AED3,000.00 per month