Front Desk Coordinator

Description:

JOB TITLE: Front Desk Coordinator (Patient Relationship Coordinator)

EMPLOYER: Limitless Male Medical

DEPARTMENT: Front Office

REPORTS TO: Operations manager

WHY LIMITLESS MALE?

Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk! We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more! This is a place you can come in and help men of all walks of life achieve their goals and simply be the best version of themselves.

ABOUT THE ORGANIZATION:

What is Limitless Male? We are a men’s health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best!

POSITION SUMMARY

The Patient Relationship Coordinator (PRC) is a key driver of the Limitless Way Patient Experience, serving as the first and last point of contact for patients while ensuring a seamless, efficient, and welcoming clinic environment.

This role is responsible for managing clinic flow, coordinating patient visits, and supporting communication across teams—all while delivering an experience rooted in Excellence, Empowerment, Expertise, Efficiency, and Empathy.

The PRC plays a critical role in ensuring every patient interaction is smooth, informed, and aligned with our commitment that “Performance Meets Care.”

THE LIMITLESS WAY IN ACTION

As a PRC, you are expected to bring the Limitless Way to life in every interaction:

• Excellence: Create a professional, welcoming environment and anticipate patient needs
• Empowerment: Help patients feel confident, informed, and supported in their care journey
• Expertise: Communicate clearly and accurately about services, processes, and next steps
• Efficiency: Respect patients’ time through organized scheduling and streamlined workflows
• Empathy: Foster a respectful, judgment-free experience where patients feel understood

PRIMARY RESPONSIBILITIES

Patient Experience & Engagement

• Greet and engage patients with professionalism, positivity, and respect
• Ensure patients feel welcomed, informed, and supported throughout their visit
• Provide clear, simple communication regarding appointments, services, and next steps
• Support a consistent, high-quality experience across all patient interactions

Clinic Flow & Coordination

• Manage scheduling to optimize patient flow and clinic efficiency
• Ensure accuracy of appointment types, timing, and provider alignment
• Prepare for upcoming clinic days by reviewing schedules and patient needs
• Coordinate with clinical staff to minimize wait times and support timely rooming

Front Office Operations

• Check patients in and out accurately, including documentation and payment processing
• Maintain accurate and up-to-date patient records within EMR and CRM systems
• Support billing follow-up, including communication on outstanding balances
• Assist with administrative tasks that support daily clinic operations

Patient Communication & Follow-Up

• Contact new patients to schedule appointments and provide necessary information
• Confirm upcoming appointments and support rescheduling as needed
• Communicate patient needs, requests, and follow-ups to appropriate team members
• Assist in ensuring patients stay connected and engaged with their care plans

Team Collaboration & Cross-Functional Support

• Collaborate with PRCs, PEMs, and clinical staff to ensure a seamless patient experience
• Support team members as needed to maintain clinic flow and patient satisfaction
• Assist with room readiness, inventory awareness, and general clinic organization
• Contribute to a positive, team-oriented culture with shared accountability

LIMITLESS WAY STAFF EXPECTATIONS

• Take ownership of each patient interaction and ensure no patient feels overlooked
• Communicate clearly, set expectations, and follow through consistently
• Demonstrate professionalism, confidence, and a patient-first attitude
• Work collaboratively with a unity of purpose, supporting team members across roles
• Contribute to the overall success of the clinic through engagement, accountability, and teamwork

Requirements:

QUALIFICATIONS:

• Strong interpersonal and communication skills
• Highly organized with attention to detail
• Ability to multi-task in a fast-paced, team-oriented environment
• Proficient in EMR, CRM systems, and Microsoft Office
• Professional, positive, and patient-centered mindset

ADDITIONAL INFORMATION

• This role may support cross-functional tasks within scope of training and clinical needs
• The PRC contributes to clinic success through patient engagement, operational excellence, and team collaboration

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Limitless male clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products