Front Desk Coordinator

Overview
Columbus Dental Arts is looking for a front desk coordinator with excellent communication and multitasking skills for our established PPO office. Minimum of two year experience in a dental office.

Job Description

• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel comfortable upon arrival. Handle new patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling for patient visits.
• Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services. Make appropriate appointments. Collect all new patient information.
• Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Patient Care and Satisfaction: Strive to deliver five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Insurance: Verify dental insurance and patient benefits; submit claims accurately and in a timely manner. Obtain and review insurance coverage details prior to treatment.
• Recalls: Manage recalls lists, especially for patients who cancel, no-show, or have not rescheduled. Follow up on special cases as needed.

Qualifications

• High school diploma or equivalent is required.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patients records, scheduling, and administrative tasks effectively.

Job Types: Full-time, Part-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person