Patient Service Front Desk Coordinator

Overview
Join our dynamic healthcare team as a Patient Service Front Desk Coordinator and become the welcoming face of our clinic! In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative and clinical support tasks. Your energetic approach will help streamline patient intake, ensure accurate documentation, and facilitate smooth clinic operations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for healthcare support, this opportunity is perfect for you!

Duties

• Greet patients warmly upon arrival, verify their appointment details, and assist with check-in procedures using Electronic Health Record (EHR) systems.
• Manage multi-line phone systems with professionalism, providing clear information and scheduling appointments efficiently while practicing proper phone etiquette
• Collect patient information accurately, review documentation for completeness, and update electronic medical records (EMR/EHR) in compliance with HIPAA and clinical confidentiality policies
• Schedule patient appointments, coordinate care plans, and manage clinic flow to optimize patient experience and operational efficiency
• Assist with medical billing processes including coding (CPT, ICD-9/10), documentation review, and collection efforts related to medical claims and payments
• Maintain organized medical records through filing, data entry, and management of electronic health records (EHR) systems while ensuring compliance with health information management standards

Experience

• Prior experience working in a medical office or healthcare setting with clinic experience preferred
• Strong knowledge of medical terminology, CPT coding, ICD coding (ICD-9/10), and health insurance procedures including Medicare verification
• Proficiency in EMR/EHR systems or familiarity with hospital or dental office management tools is a plus
• Demonstrated clerical skills including typing (10 key), filing, data entry, and use of Microsoft Office applications for documentation purposes
• Excellent customer service skills with the ability to communicate effectively via phone and in person while maintaining professionalism under pressure

Join us to make a meaningful impact by delivering compassionate care and efficient administrative support that enhances patient experiences every day!

Pay: $20.00 - $21.00 per hour

Experience:

• Medical receptionist: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Towson, MD 21286 (Preferred)

Work Location: In person