Front Desk - Customer Service Representative - Bilingual

Job Title: Bilingual Customer Service Representative (English/Spanish)

Industry: Sign & Graphics Supply

Employment Type: Full-Time

About the Role:

We are looking for a passionate and energetic Bilingual Customer Service Representative to join our team. Are you looking to be a part of a team where your talents are celebrated, career growth is supported, and driving sales is essential? Joining RSS means joining a fast-paced, business-to-business sales team, where your role directly influences our clients' success. In this role, you will be the first point of contact for our Spanish and English -speaking customers, helping them find the right sign supply products and ensuring a seamless experience from inquiry to order fulfillment. If you thrive in a fast-paced environment and love learning new products, we want to hear from you.

What You'll Do:

• Assist customers via phone, email, and chat in both English and Spanish
• Answer inquiries from customers concerning products, their uses, distribution, and provide solutions/recommendations.
• Provide accurate product information, pricing, and availability for sign and graphics supplies (Training will be provided)
• Process orders, returns, and exchanges efficiently and accurately
• Troubleshoot customer concerns and resolve issues with a positive, solution-oriented approach
• Learn and maintain up-to-date knowledge of our product catalog, including vinyl, substrates, laminates, inks, tools, and related sign supply materials
• Build strong customer relationships through excellent service and follow-up

What We're Looking For:

• Bilingual fluency in English and Spanish (spoken and written) - required
• Positive attitude with a genuine passion for helping customers
• Warm, professional, and polished interpersonal skills
• Quick learner who can adapt to a fast-paced, high-volume environment
• Coachable and open to feedback from team members and leadership
• Strong communication skills with attention to detail
• Ability to multitask and prioritize effectively
• Comfortable with order management systems and basic computer applications

Preferred Qualifications:

• Prior experience in the sign supply, graphics, or print industry is a strong plus
• Familiarity with products such as vinyl wraps, banners, substrates, plotters, or wide-format printing materials
• Previous customer service or call center experience

What We Offer:

• A supportive, team-oriented work environment
• Product training and ongoing professional development
• Opportunity to grow within the company
• Competitive compensation and benefits

If you're a quick learner with a positive mindset who's ready to jump in and make an impact, we'd love to connect with you. Apply today!

Pay: $18.00 - $22.00 per hour

Education:

• Associate (Preferred)

Experience:

• Sign Industry: 1 year (Preferred)

Language:

• Spanish and English (Required)

Work Location: In person