Front Desk Executive

Job Responsibilities:

• Greet parents, students, and visitors in a polite and professional manner.

• Provide complete guidance to prospective parents regarding the admission process.

• Clearly explain the school curriculum, facilities, policies, and fee structure.

• Manage admission inquiries received through phone calls, emails, WhatsApp, and walk-in visits.

• Support parents in filling out application forms and ensure all required documents are properly collected.

• Schedule admission tests, interviews, and appointments in coordination with relevant staff.

• Maintain and regularly update the admission inquiry database and follow-up records.

• Prepare admission-related reports for management and the accounts department.

• Keep student admission files organized and ensure documentation is accurate and complete.

• Coordinate with academic, HR, and accounts departments regarding admission-related matters.

• Assist in organizing admission campaigns, school open days, and promotional events.

• Maintain front desk discipline, visitor logs, and a welcoming environment.

• Address parent concerns professionally and escalate matters when required.

• Handle incoming calls, official emails, and general correspondence efficiently.

• Ensure visitor records are properly maintained while following security procedures.

Requirements:

Education:

• Bachelor’s or Honors degree in any discipline (Business Administration will be preferred).

Experience:

• 2 to 3 years of relevant experience.

• Candidates should have prior experience working in a school environment.

Additional Requirements:

• Strong communication and interpersonal skills.

• Good organizational and record-keeping abilities.

• Proficiency in MS Office and basic computer operations.

• Presentable personality with a professional attitude.